Refund policy
Return & Exchange Policy
Last updated: June 25, 2026
Our Commitment At Gracefully Designed, your satisfaction is our priority. We stand behind the quality of every product we create.
Standard Items We accept returns on non-personalized items within 30 days of delivery. Items must be unused, in original condition, and in original packaging. To initiate a return, contact us at [your email] with your order number and reason for return.
Custom & Personalized Orders Because personalized items are made specifically for you, we are unable to accept returns or exchanges on custom orders unless the item arrives damaged, defective, or incorrect due to an error on our part.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will replace the item or issue a full refund at no cost to you.
Exchanges Exchanges are not available for any items.
Refunds Once your return is received and inspected, we will notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.
Return Shipping Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Non-Returnable Items
- Personalized or custom-made products
- Items marked as final sale
- Gift cards
Questions? Contact us at [your email] or through our website's contact form.